NB Motorworks Returns & Refund Policy
30-Day Returns
- You may return most items within 30 calendar days from the date of delivery.
- To be eligible for a return, items must be unopened, unused, and in resalable condition.
Conditions for Return
- The original packaging must be intact — free from damage, markings, or tampering.
- All original accessories, parts, documentation, and tags must be included.
- The item must show no signs of wear, misuse, or assembly.
- The product must be fully resalable (i.e. in “like‑new” condition).
Non‑Returnable Items
The following are not eligible for return:
- Opened or used items, including those where the seal has been broken.
- Items showing signs of wear, damage, or incomplete packaging.
- Any item rendered non‑resalable due to missing components or tampering.
Return Process
- Contact Customer Service within 30 days of delivery to initiate a return. Provide your order number, item name, and reason for return.
- You’ll receive return shipping instructions.
- Ship the item back using a reliable carrier, with tracking and insurance recommended. Retain proof of postage.
- Once we receive and inspect the item, you’ll be notified of the outcome.
Refunds
- Approved returns will be fully refunded (price paid minus any original shipping charges, if applicable).
- Refunds will be issued to the original payment method within 5–7 business days of receiving the returned item.
- You’ll receive an email notification once your refund is processed.
Exchanges & Replacements
- We do not offer direct exchanges.
- If you need a different item, please return the original product for a refund and place a new order separately.
Shipping Responsibility
- Return shipping costs are the customer’s responsibility, unless the product was shipped in error or deemed defective.
- In cases of damaged or incorrect items, we’ll cover all return shipping costs or arrange a pre‑paid label.
Exceptions & Restocking Fees
- Returns of items that are damaged, not in resalable condition, or missing parts may be partially refunded or rejected entirely.
- In rare cases, a restocking fee may apply. We’ll inform you in advance if this is necessary.